Shipping Policy
Order Processing Time:
All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Currently we only offer standard delivery option.
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Standard Shipping (2–5 business days): INR 50 or free on orders over INR 799
Note: Delivery times may vary based on location and carrier delays.
International Shipping:
At this time, we currently do not offer international shipping. We are working on expanding our services and hope to serve customers outside India in the future.
Thank you for your understanding!
Order Tracking:
Once your order has shipped, you’ll receive a tracking number via email.
Return & Exchange Policy
Returns:
All our products are personal care products. Due to hygiene & safety reasons, we are unable to accept returns or offer refunds, even in sealed conditions, unless the products meets below criteria.
- Wrong product(s) (Only unopened and unused products will be accepted for returns)
- Damaged Product(s)
- Quality Issues
- Missing Products(s)
- Expired Product(s)
To replace or return the damaged or defective items, contact us at info@rawskinn.com within 12 hours of receiving the damaged shipment (after which the product is not liable for return / refund).
Don’t forget to attach your order invoice number and a picture or video of the damaged product.
Refunds:
Once your return is received and inspected, we will notify you via email. Approved returns will be refunded to your original method of payment within 5–10 business days. Shipping fees are non-refundable.
Exchanges:
We do not offer direct exchanges at this time.